Quote Originally Posted by kgimedia View Post
I understand this is all anecdotal but I own dozens of BlackMagic products. I would place their customer service second to only Apple in how well they help resolve any issues. This is to say Iíve been genuinely shocked at how good they are. I guess mileage may vary.
Just like restaurants, I just always remind myself "how often do people go out of their way to voice when they've had a NORMAL customer service experience?"

Outside of Apple, because Apple hardcore fans regularly need to stroke the Apple ego...