Thread: ursa mini pro , only black screen full menu , help

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  1. #1 ursa mini pro , only black screen full menu , help 
    Junior Member
    Join Date
    Jan 2017
    I live in morocco, just bought a Ursa mini pro still new tested it for few hours , everything was working fine, while we were shooting a feature with it for a few days, the camera screen just turned black, the menu still working, i have tried everything, the latest update as well. now I'm stuck without anything
    i have tried to contact the customer service, still no response, the problem is i live in morocco if i send to fix it will take forever to ship it to Europe and back
    please if anyone can help me to fix the problem doing something that i missed, or find a way to get parts that i need to change, or anything that can get me gong, .. i will be grateful.
    thank you
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  2. #2  
    Junior Member
    Join Date
    Jan 2017
    If this would help, at first it was dropping frames, then the camera turned off and after trying everything to get it to the camera showed the menu with a bkack screen
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  3. #3  
    Senior Member
    Join Date
    Apr 2012
    Victoria BC Canada
    There is a Reset function in the Menu / Setup. Have you tried that?
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